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HARDWARE, SYSTEMS AND EQUIPMENT MAINTENANCE
/ YOUR DEVICES ALWAYS IN TIP-TOP SHAPE

Comprehensive maintenance, so you can concentrate on your business


Aritmos can take care of the maintenance of systems and equipment in your company to make sure that your technology is always available. Our hardware maintenance service includes technical support that covers any contingency, after-sales assistance and hotline. We have several types of maintenance agreements for you to choose the one best adapted to your needs. There are maintenance agreements for networks as well as equipment and systems.

Moreover, for companies that want a total support outsourcing agreement for their IT systems, we have Full Service at their disposal, a comprehensive support agreement for your network and equipment, with a commitment to respond within eight working hours. Qualified and competent technical staff, with the latest resources, enables us to offer support and maintenance for your equipment, to keep it in perfect working order.

Full Service: Comprehensive maintenance for your network and equipment

FULL SERVICE IS A TECHNOLOGICALLY COMPREHENSIVE PREVENTION, CORRECTION AND EVOLUTION SERVICE FOR THE IT NETWORK OF YOUR COMPANY, AS WELL AS FOR THE SYSTEMS AND EQUIPMENT THAT IT IS MADE UP OF. WITH FULL SERVICE, THE TECHNOLOGY OF YOUR COMPANY WILL BE IN THE HANDS OF HIGHLY QUALIFIED PROFESSIONALS THAT WILL ADVISE YOU SO THAT YOU CAN OPTIMISE, AT ALL TIMES, THE PERFORMANCE OF YOUR IT SYSTEM.

How does FULL SERVICE work?


PRIOR ANALYSIS OF ALL YOUR SYSTEMS

  • Computer network
  • IT equipment
  • Operating systems
  • Anti-virus and anti-spy systems
  • Backup copy systems
  • Internet and e-mail

TOP-CLASS TECHNICAL ASSISTANCE

  • Comprehensive maintenance of your computer equipment and the network
  • Telephone Assistance Service: immediate response during regular working hours from the moment of notification of the breakdown or problem
  • Priority Technical Assistance Service: At the client’s premises in less than 8 working-time hours
  • Tens of Aritmos’ specialised professionals at your service in the different IT area
  • Personalised technical advice and updating of the IT system hired: Technical prevention visits and technical follow-up report
  • Annual report on the computer network
  • Moving equipment to laboratory (only if necessary)
  • Creation of safety copy procedures, configurations and data
  • Management of guarantees with computer equipment suppliers
  • Loaning of replacement equipment, so your business will not stop

Aritmos Responds: support area for clients under contract


Aritmos Responds is the platform for support and communication with Aritmos exclusively for clients with contracts in force for software and hardware. Use the tools available in this space to sort out possible technological incidents related with your Aritmos products. A space from which you will receive the technical assistance you need through different formulas of relationship with us.

REMOTE TECHNICAL SUPPORT

If you need to receive remote technical support, please contact Aritmos first (through Software Support or Hardware Support) and get your access code for remote assistance. With your access code, click on the "RECEIVE REMOTE ASSISTANCE" button and enter the code provided by Aritmos, so our technicians can take control of your equipment remotely.

RECEIVE REMOTE ASSISTANCE
EMERGENCY NUMBER 24/365

We present you with the first 112 technological number: A telephone attention number available 24 hours a day - 365 days a year, for real emergencies and/or technical breakdowns. The following telephone number is at your disposal only for serious technological emergencies:

+34 973 188 112

Would you like to know more about the Aritmos Responds platform?

Nobody better than our clients with a software or hardware contract to give you their impressions about the Aritmos Responds platform first hand.

Arrate
Usandizaga

Director of Administration
/ Lleida.net

Aritmos Responds is a rapid service that solves incidents very quickly, with qualified staff to solve problems that arise in the management program.

Roser
Riera

Information Department
/ CADÍ Societat Coop. C. Ltda.

Aritmos Responds is a place where you can call when you don’t know how to solve a technical problem, have a query or even ask for advice. They almost always have a solution or at least an answer to our needs.

Miquel
Àngel Vilamajó

Head of Computer Systems
/ Bellpuig Town Council

Aritmos Responds is a service that helps us overcome the everyday difficulties or problems of the town council, either for configuring a new item, making a consultation, etc. For whatever it is, you always get an answer to your problems, so we can continue carrying out the work of the organization without stopping the service. It’s good to have a place to call to solve any incidents that may arise.

Andreu
Castellà Miró

Head of Computer Systems
/ Ivars Cooperative

Aritmos Responds is a tool of advice and good help online. Whenever we contact them from the cooperative, it is to solve an emergency, "everything’s on fire", and, in these cases, Aritmos gets to work on our needs until they find a solution. They have great professionals and qualified people to solve any incident.

Would you like to know more details about these solutions?

CONTACT US AND ONE OF OUR ADVISORS WILL INFORM YOU.