MAINTENANCE OF SOFTWARE SOLUTIONS
/ A HOTLINE SERVICE TO MAKE THE MOST OF YOUR BUSINESS SOLUTION

In Aritmos, we are aware of the importance in a business of having solutions available as long as possible

Management software can become the backbone of management in your company. Moreover, software is like a living organism, designed to help you achieve your business goals. And as such, it may need personalised support and/or maintenance services so that you can take advantage of all its features and capacities.

Therefore, through software support and maintenance agreements, we place a specialised department at the disposal of our clients to attend to any queries and incidents referring to the solutions implemented by Aritmos.

Aritmos’ software maintenance, for clients with a contract in force, include, according to the modality hired, up to a comprehensive face to face assistance service, as well as support online, by telephone, etc.

Aritmos Responds: Support area for clients

Aritmos Responds is the platform for support and communication with Aritmos exclusively for clients with contracts in force for software and hardware. Use the tools available in this space to sort out possible technological incidents related with your Aritmos products. A space from which you will receive the technical assistance you need through different formulas of relationship with us.

SOFTWARE SUPPORT

software@aritmos.com
+34 973 188 301

HARDWARE SUPPORT

hardware@aritmos.com
+34 973 188 302

REMOTE TECHNICAL SUPPORT

If you need to receive remote technical support, please contact Aritmos first (through Software Support or Hardware Support) and get your access code for remote assistance. With your access code, click on the "RECEIVE REMOTE ASSISTANCE" button and enter the code provided by Aritmos, so our technicians can take control of your equipment remotely.

RECEIVE REMOTE ASSISTANCE

EMERGENCY NUMBER 24/365

We present you with the first 112 technological number: A telephone attention number available 24 hours a day - 365 days a year, for real emergencies and/or technical breakdowns. The following telephone number is at your disposal only for serious technological emergencies:

+34 973 188 112

Would you like to know more about the Aritmos Responds platform?

Nobody better than our clients with a software or hardware contract to give you their impressions about the Aritmos Responds platform first hand.

Arrate
Usandizaga

Director of Administration
/ Lleida.net

Aritmos Responds is a rapid service that solves incidents very quickly, with qualified staff to solve problems that arise in the management program.

Roser
Riera

Information Department
/ CADÍ Societat Coop. C. Ltda.

Aritmos Responds is a place where you can call when you don’t know how to solve a technical problem, have a query or even ask for advice. They almost always have a solution or at least an answer to our needs.

Miquel
Àngel Vilamajó

Head of Computer Systems
/ Bellpuig Town Council

Aritmos Responds is a service that helps us overcome the everyday difficulties or problems of the town council, either for configuring a new item, making a consultation, etc. For whatever it is, you always get an answer to your problems, so we can continue carrying out the work of the organization without stopping the service. It’s good to have a place to call to solve any incidents that may arise.

Andreu
Castellà Miró

Head of Computer Systems
/ Ivars Cooperative

Aritmos Responds is a tool of advice and good help online. Whenever we contact them from the cooperative, it is to solve an emergency, "everything’s on fire", and, in these cases, Aritmos gets to work on our needs until they find a solution. They have great professionals and qualified people to solve any incident.

MAINTENANCE OF SOFTWARE SOLUTIONS / A HOTLINE SERVICE TO MAKE THE MOST OF YOUR BUSINESS SOLUTION